Subject: Ticket Assigned - Conversation with fayaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 06:55:20 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fayaz fayaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fayaz Bot:  Hi Fayaz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525158671            10:45 AM, 07th Sep                   Sohaib                   Hi Fayaz ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:46 AM, 07th Sep                     fayaz                    Heyy I hade made a return and part of the amount has been credited to shukran pay but the other part is not yet credited to my card           10:47 AM, 07th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:49 AM, 07th Sep                     fayaz                    9584600876           10:50 AM, 07th Sep                     fayaz                    This is my order number           10:50 AM, 07th Sep                   Sohaib                   We would like to inform you that we have processed the refund of amount (AED86.67 ) on (06/09/22) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           10:52 AM, 07th Sep                   Sohaib                   Is there anything else I can help you with?           10:53 AM, 07th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:54 AM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4839968