Subject: Ticket Assigned - Conversation with salama
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 06:51:30 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salama salama                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salama Bot:  Hi Salama ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505156226            10:44 AM, 07th Sep                   Sohaib                   Hi Salama ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:44 AM, 07th Sep                     salama                    Hello           10:44 AM, 07th Sep                     salama                    I placed a return request 2 days ago           10:45 AM, 07th Sep                     salama                    The courier came while I was away and asked him to come at another time           10:45 AM, 07th Sep                     salama                    But no one came till today           10:45 AM, 07th Sep                     salama                    I just wanted to follow up           10:45 AM, 07th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:46 AM, 07th Sep                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971505156226). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           10:48 AM, 07th Sep                   Sohaib                   Is there anything else I can help you with?           10:49 AM, 07th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:50 AM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4839948