Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 06:33:25 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4685229536 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97431016126            10:11 AM, 07th Sep                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:13 AM, 07th Sep                     hi                    Ok           10:14 AM, 07th Sep                     hi                             10:15 AM, 07th Sep                     hi                    I received these messages does it mean my orser is cancelled?           10:15 AM, 07th Sep                     hi                    Because in the status in apps it still processing           10:15 AM, 07th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:17 AM, 07th Sep                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (4685229536) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (4685229554).           10:23 AM, 07th Sep                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           10:23 AM, 07th Sep                   Sohaib                   Is there anything else I can help you with?           10:23 AM, 07th Sep                     hi                    So you mean these orders are processed now succesfully?           10:24 AM, 07th Sep                   Sohaib                   Yes a new order was placed successfully which is: (4685229554).           10:26 AM, 07th Sep                     hi                    How sbout the other one there are two items           10:27 AM, 07th Sep                   Sohaib                   We would be happy to help you. However for us to check and investigate, we would need some more information.           10:28 AM, 07th Sep                   Sohaib                   Is there anything else I can help you with?           10:31 AM, 07th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:32 AM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4839848