Subject: Ticket Assigned - Conversation with tejaswini deokar
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 06:22:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tejaswini deokar tejaswini deokar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tejaswini deokar Bot:  Hi Tejaswini Deokar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566690868            10:07 AM, 07th Sep                   Sohaib                   Hi Tejaswini ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:10 AM, 07th Sep                   Sohaib                   You can return your Max Fashion product to a Max Fashion store, and use your cash refund or Credit Note to buy a new product right away.  ·You can contact our customer support team on to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Max Fashion) store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max Fashion) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           10:17 AM, 07th Sep                   Sohaib                   Is there anything else I can help you with?           10:20 AM, 07th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:21 AM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4839788