Subject: Ticket Assigned - Conversation with anita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 06:15:46 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anita anita                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anita Bot:  Hi Anita ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971556046122            09:50 AM, 07th Sep                     anita                    sure           09:50 AM, 07th Sep                   Sohaib                   Hi  Anita,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:52 AM, 07th Sep                     anita                    hi..           09:53 AM, 07th Sep                     anita                    actually i bought few products from max app           09:53 AM, 07th Sep                     anita                    order number: 9584754827           09:54 AM, 07th Sep                     anita                    I returned two products due to size issue           09:54 AM, 07th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:55 AM, 07th Sep                     anita                    they have received it as well           09:55 AM, 07th Sep                     anita                    i am curious about my return method           09:56 AM, 07th Sep                     anita                             09:56 AM, 07th Sep                     anita                    can u plz help me with this           09:56 AM, 07th Sep                   Sohaib                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           09:59 AM, 07th Sep                   Sohaib                   Is there anything else I can help you with?           10:00 AM, 07th Sep                     anita                    yes..           10:00 AM, 07th Sep                     anita                    i paid with tabby.           10:00 AM, 07th Sep                     anita                    suppose my monthly due amt was 57.5. after my return do i stiil need to pay same amount or will they deduct some amount from tabby           10:01 AM, 07th Sep                     anita                    i think i have confused u           10:05 AM, 07th Sep                     anita                    lemme reconstruct it agian           10:05 AM, 07th Sep                     anita                    earlier my total bill amount was 230           10:06 AM, 07th Sep                     anita                    with the help of tabby it was 57.5           10:06 AM, 07th Sep                   Sohaib                   Please get in touch with tabby team for more information about your refund : https://tabby.ai/en-AE 80082229           10:10 AM, 07th Sep                   Sohaib                   Is there anything else I can help you with?           10:12 AM, 07th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:15 AM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4839762