Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Sep 2022 05:37:01 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartkw Bot:  Please enter your order number to continue Customer:  8175965593 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555244044            09:13 AM, 06th Sep                     ahmed                    Ok           09:13 AM, 06th Sep                   Sohaib                   Hi Ahmed ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:13 AM, 06th Sep                     ahmed                    Hi sohaib, iam talking to you regarding one of the product in the above order           09:14 AM, 06th Sep                     ahmed                    I sent too many email abd the reply it seems not reaching online team           09:15 AM, 06th Sep                     ahmed                    Its all about my issey miyaky perfume           09:16 AM, 06th Sep                     ahmed                    After i bought on 28 jun i travelled for vacation then back to kuwait on sep           09:16 AM, 06th Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:17 AM, 06th Sep                     ahmed                    After using the perfume,  the press button not working           09:17 AM, 06th Sep                     ahmed                    I need only to fix this button to reuse the perfume that costs me 24kd and no use           09:18 AM, 06th Sep                     ahmed                    Ok waiting           09:18 AM, 06th Sep                   Sohaib                   As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (7/1/22 11:02 PM), so we won't be able to initiate a return request here.           09:20 AM, 06th Sep                     ahmed                    Yes i know but i dont wznt yo refund           09:23 AM, 06th Sep                     ahmed                    Or even return           09:23 AM, 06th Sep                     ahmed                    I need to use the item properly           09:23 AM, 06th Sep                     ahmed                    I was thinking i bought from alshayaa and went to the store vavavoum they confirm thry can change           09:24 AM, 06th Sep                     ahmed                    But after i search in my purchases i vome to know its ftom your site           09:24 AM, 06th Sep                     ahmed                    Its not 1 or 2 kd its 24 kd           09:25 AM, 06th Sep                     ahmed                    Ijust need from your company to respect its customers           09:27 AM, 06th Sep                     ahmed                    I bought then travelled for vacations 2 months           09:27 AM, 06th Sep                     ahmed                    While using the product this issue happened           09:28 AM, 06th Sep                   Sohaib                   Could you please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           09:32 AM, 06th Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           09:34 AM, 06th Sep                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:36 AM, 06th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4833896