Subject: Note Added - [#4780111] Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 03 Sep 2022 06:47:25 +0000

Hi ,    Nermin Shehadeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4780111    Subject:  Returns   Requester: رقيه بوقنيطير    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMCDB1330456A748FCB5C75A83F30EE7F1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>
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<div class="MsoNormal">Today we have planed for replacement. </div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Rajesh Lama</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Babyshop
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>COD Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 809 4839
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</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971559676310
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<div>From: Christopher Kumar &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, September 2, 2022 5:36 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Babyshop Home Delivery &lt;[email-masked]&gt;; Ranjith Krishnan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4780111] - Returns</div>
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<div class="MsoNormal">Dear Ranjith,</div>
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<div class="MsoNormal">Pls do the needful </div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; regards,
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Christopher sunil</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE - RDC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 809 4431
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971561391572
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Ankkur Gupta <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> <br>
<b>Sent:</b> Friday, September 2, 2022 4:35 PM<br>
<b>To:</b> Babyshop <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Babyshop Home Delivery
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Christopher Kumar
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Mayank Lodha <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> RE: [#4780111] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM34A5CFAF28B640839651F91C90020C04" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Christopher</span></a>
<a id="OWAAMF4650640268D43AD92DAD66C8C00EC4F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a>,</div>
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<div class="MsoNormal">Team - Can you please ask someone from NF team to connect with customer on priority &amp; understand the issue in detail?</div>
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<div class="MsoNormal">Looking at attached images, I can’t understand the real issue.</div>
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<div class="MsoNormal">============================================================================================================================================================================================================</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Damaged item delivered <br>
Order Date : Aug 25, 2022<br>
Order ID:9583640325<br>
Tracking ID: FP082622000648<br>
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Item ordered by customer : 162037450 - Giggles - Giggles Matteo Printed Highchair<br>
Issue Description: Customer received a damaged item on </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​8/26/22, kindly look into this fault why customer has received damaged item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer update "I fix the baby chair but the baby not security in the chair keep open and the chair fall down I hope here from you soon "</span></div>
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<div class="MsoNormal">Regards,<br>
Ankur</div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 31 August 2022 6:50 PM<br>
<b>To:</b> Ankkur Gupta <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4780111] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Hi Team,<br>
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Problem Statement: Damaged item delivered <br>
Order Date : Aug 25, 2022<br>
Order ID:9583640325<br>
Tracking ID: FP082622000648<br>
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Item ordered by customer : 162037450 - Giggles - Giggles Matteo Printed Highchair<br>
Issue Description: Customer received a damaged item on </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​8/26/22, kindly look into this fault why customer has received damaged item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer update "I fix the the baby chair but the baby not security in the chair keep open and the chair fall down I hope here from you soon "</span></div>
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Attached the damaged item received.<br>
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Regards,<br>
MazinBassi</span></div>
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