Subject: Ticket Assigned - Conversation with amani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Sep 2022 05:25:47 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amani amani                    Bot:  Hi again! Bot:  Please enter your name Customer:  amani Bot:  Hi Amani ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506898855            09:14 AM, 03rd Sep                   Sohaib                   Hi Amani ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:14 AM, 03rd Sep                     amani                    Hi Sohaib           09:15 AM, 03rd Sep                     amani                    I placed a return request for 3 items and the agent from Aramex came and took them from me two days ago, but it still shows on the order history page that Return Requested and no update on that           09:17 AM, 03rd Sep                     amani                    I received no confirmation email that the items were picked for return           09:18 AM, 03rd Sep                   Sohaib                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you cash on delivery will be back to your my credit wallet immediately           09:18 AM, 03rd Sep                     amani                    So the phrase Return Request means that it didn't reach the warehouse yet?           09:19 AM, 03rd Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we can see that the item in transit to deliver to the warehouse we will do our best to arrange that very soon           09:22 AM, 03rd Sep                   Sohaib                   We would request you kindly allow us some time so we can fix that optimally            09:23 AM, 03rd Sep                   Sohaib                   Is there anything else I can help you with?           09:23 AM, 03rd Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:25 AM, 03rd Sep                     amani                    Thank you           09:25 AM, 03rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4817618