Subject: Ticket Assigned - Conversation with austin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Sep 2022 05:02:45 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with austin austin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  austin Bot:  Hi Austin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9584596405 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569058377            08:56 AM, 03rd Sep                   Sohaib                   Hi Austin ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:56 AM, 03rd Sep                     austin                    Hi just needed an update on 2 orders 9584596405 and 9584717007           08:58 AM, 03rd Sep                     austin                    Since only one of them is able to collect today as mentioned by message and the other is still pending           08:58 AM, 03rd Sep                   Sohaib                   We can see that you've placed your order 9584596405 on : 02/09/22 and it will be ready for collection on 03-09-2022 You’ll receive an SMS and an email when your order is ready for collection.           08:58 AM, 03rd Sep                   Sohaib                   And regarding your order : 9584717007 your order now ready for pick up at the store           08:59 AM, 03rd Sep                   Sohaib                   Kindly make sure to have your Emirates ID or Passport, during the pickup.           08:59 AM, 03rd Sep                     austin                    At store can I still be able to  collect it on monday           09:00 AM, 03rd Sep                     austin                    ?           09:00 AM, 03rd Sep                   Sohaib                   Yes you would be able to collect your order within 14 days from the date receiving the SMS informing that your order is ready for collection           09:01 AM, 03rd Sep                   Sohaib                   Is there anything else I can help you with?           09:02 AM, 03rd Sep                     austin                    Ok thanks           09:02 AM, 03rd Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:02 AM, 03rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4817570