Subject: New Reply Received - Order/8184135662
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Sep 2022 19:03:49 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Order/8184135662  Ticket comment <div>Thank you for your replying, 
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<div>but I’m need correcting my request as per my original order size No.29 .
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<div>Note : already I called your support number and they told my to send email with photo from the wrong  item.</div>
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<div>Now please advise me what can i do to get the correct size ?<br>
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<div style="direction: ltr">Mohamed Hashem</div>
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<div>On Sep 2, 2022, at 5:22 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Mohamed,</div>
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<div>Thank you for shopping with us.</div>
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<div dir="ltr">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this. However we can create a return request from our end if you agree with that and also
 You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.</div>
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<div dir="ltr">·You can contact our customer support team on 18-00-871 to make a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (Centrepoint) store across the Kuwait.</div>
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<div>Here’s what you need to do.</div>
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<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the
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Kuwait</span>.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund
 to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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<b style='color: rgb(0, 0, 0); font-family: Calibri, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14.6667px'><span lang="EN-US">** Please note, all ELECTRONIC items are non-returnable as
 per our returns policy.</span></b> </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4813249