Subject: Ticket Assigned - Conversation with muhammad usman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Sep 2022 06:00:27 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad usman muhammad usman                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad usman Bot:  Hi Muhammad Usman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9583962751 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:48 AM, 02nd Sep                   Sohaib                   Hi Muhammad ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:49 AM, 02nd Sep                   Sohaib                   Could you please confirm that if the following contact number is correct : +971552072605           09:50 AM, 02nd Sep                   Sohaib                   We would like to inform you that your order (9583962751) now on the way to be delivered. kindly note that They will contact you on the following contact number when arranging the delivery (+971552072605). Kindly expected that within today.           09:51 AM, 02nd Sep                   Sohaib                   Is there anything else I can help you with?           09:51 AM, 02nd Sep                     muhammad usman                    Hi, 6 day's before i ordered and until now in process ,i didn't receive until now, now i ordered again and add some more thing's,  i want to cancel last order and want new order submit           09:51 AM, 02nd Sep                   Sohaib                   We’re really sorry if we’ve taken longer than usual to get back to you.   Our team is working on your issue and will get back to you as soon as possible.           09:53 AM, 02nd Sep                     muhammad usman                    I want to cancel old order and want to book new order add more thing's, is it possible or no           09:54 AM, 02nd Sep                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           09:55 AM, 02nd Sep                   Sohaib                   Is there anything else I can help you with?           09:57 AM, 02nd Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:59 AM, 02nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4814208