Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Sep 2022 05:46:10 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588312088            09:37 AM, 02nd Sep                   Sohaib                   Hi Zahid ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:37 AM, 02nd Sep                     hi                    Hi Sohaib?           09:38 AM, 02nd Sep                     hi                    How are you?           09:38 AM, 02nd Sep                   Sohaib                   I'll be more than happy to help you.           09:38 AM, 02nd Sep                     hi                    I want to cancel an order which i placed yesterday.           09:38 AM, 02nd Sep                     hi                    After cancelling it i want to place a new one.           09:39 AM, 02nd Sep                     hi                    Are you there Sohaib?           09:40 AM, 02nd Sep                   Sohaib                   We can see that you've placed your order  :9584480594 and the order will be ready for collection on : 03/9/22 However in the meantime we cannot be able to cancel your order as your order already in transit t the store You can refused the collection and order will be canceled within 14 days from the date of message received when the order got canceled the refund will be initiated as soon as possible           09:41 AM, 02nd Sep                   Sohaib                   We appreciate your understanding and cooperation with us           09:42 AM, 02nd Sep                   Sohaib                   Is there anything else I can help you with?           09:42 AM, 02nd Sep                     hi                    There is no other way to cancel it?           09:42 AM, 02nd Sep                   Sohaib                   We are really sorry for that as per our shopping policy the cancelation for click and collect will be done by refused the collection when the item has already shipped out from our end           09:44 AM, 02nd Sep                     hi                    & get the refund as soon as possible?           09:44 AM, 02nd Sep                     hi                    OK           09:44 AM, 02nd Sep                   Sohaib                   Is there anything else I can help you with?           09:44 AM, 02nd Sep                     hi                    Nothing           09:45 AM, 02nd Sep                     hi                    Thanks           09:45 AM, 02nd Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:45 AM, 02nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4814189