Subject: Ticket Assigned - Conversation with mufaddal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Sep 2022 07:50:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mufaddal mufaddal                    Bot:  Hi again! Bot:  Please enter your name Customer:  mufaddal Bot:  Hi Mufaddal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96551065653            11:44 AM, 01st Sep                   Sohaib                   Hi Mufaddal,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:44 AM, 01st Sep                     mufaddal                    I have returned the items yesterday but the status still shows return processing in the app           11:45 AM, 01st Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:46 AM, 01st Sep                   Sohaib                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid cash on delivery to your my credit wallet immediately           11:48 AM, 01st Sep                   Sohaib                   Is there anything else I can help you with?           11:48 AM, 01st Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:50 AM, 01st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4809984