Subject: Ticket Assigned - Conversation with abdelhamid badis
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Sep 2022 06:36:59 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdelhamid badis abdelhamid badis                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdelhamid badis Bot:  Hi Abdelhamid Badis ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4684235946 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97450470114            10:14 AM, 01st Sep                   Sohaib                   Hi Abdelhamid ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:16 AM, 01st Sep                     abdelhamid badis                    My order N: 4684235946 , all items i received them except the bracelet, i order one and received a damaged one and different brand.           10:17 AM, 01st Sep                     abdelhamid badis                             10:18 AM, 01st Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:20 AM, 01st Sep                     abdelhamid badis                    I'll be waiting for your assistance, thank you           10:21 AM, 01st Sep                   Sohaib                   Could you please confirm the name of the item as per in your order : 164195676 - - Embellished Bracelet with Lobster Clasp Closure           10:23 AM, 01st Sep                     abdelhamid badis                             10:25 AM, 01st Sep                     abdelhamid badis                    This is the items i ordered for it           10:25 AM, 01st Sep                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           10:27 AM, 01st Sep                     abdelhamid badis                    For sure           10:28 AM, 01st Sep                   Sohaib                   We would like to inform you that we have processed the refund of amount (QAR 23 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           10:28 AM, 01st Sep                   Sohaib                   Is there anything else I can help you with?           10:30 AM, 01st Sep                     abdelhamid badis                    Ok sure appreciate it.           10:30 AM, 01st Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:31 AM, 01st Sep                     abdelhamid badis                    Yes please, your delivery agent will Come back to take the item right with exchange it with the exact one or i should order it again           10:31 AM, 01st Sep                   Sohaib                   No you can keep the item with you as well and we are really appreciate your cooperation with us           10:32 AM, 01st Sep                   Sohaib                   Is there anything else I can help you with?           10:33 AM, 01st Sep                     abdelhamid badis                    That's very kind of you Mr. Sohai. , I appreciate your help. Have a great full day           10:33 AM, 01st Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:36 AM, 01st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4809657