Subject: Ticket Assigned - Conversation with razan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Sep 2022 05:51:07 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with razan razan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  razan Bot:  Hi Razan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4684386864 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097466984889            09:39 AM, 01st Sep                   Sohaib                   Hi Razan ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:40 AM, 01st Sep                     razan                    Hello           09:41 AM, 01st Sep                     razan                    I would like to know when my order will be delivered?           09:41 AM, 01st Sep                     razan                    It has been shipped           09:41 AM, 01st Sep                     razan                    I need the items today, before 3 pm           09:42 AM, 01st Sep                     razan                    Would you please let me know           09:42 AM, 01st Sep                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:43 AM, 01st Sep                     razan                    Thanks           09:44 AM, 01st Sep                   Sohaib                   We have checked and it appears that the following order number: (4684386864) was placed on (Aug 31, 2022). Please note the expected delivery Date on:  01-09-2022           09:44 AM, 01st Sep                   Sohaib                   You can track your order via the website: https://rb.gy/2y9ril by tracking NO: FC0901220001160           09:45 AM, 01st Sep                     razan                    May I have the drivers phone number           09:45 AM, 01st Sep                   Sohaib                   Could you please confirm that if the following contact number is correct : +97466984889           09:45 AM, 01st Sep                     razan                    Correct           09:46 AM, 01st Sep                   Sohaib                   We are really sorry for that as we don't have driver contact number in the meantime However Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           09:46 AM, 01st Sep                     razan                    Thanks           09:46 AM, 01st Sep                     razan                    Would you please let him know to contact me ASAP           09:47 AM, 01st Sep                     razan                    I really appreciate your understanding           09:47 AM, 01st Sep                   Sohaib                   Is there anything else I can help you with?           09:48 AM, 01st Sep                     razan                    Thanks           09:48 AM, 01st Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:50 AM, 01st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4809484