Subject: Ticket Assigned - Conversation with faizah
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 30 Aug 2022 08:07:07 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faizah faizah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faizah Bot:  Hi Faizah ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585482810            11:53 AM, 30th Aug                   Sohaib                   Hi  Faizah,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:54 AM, 30th Aug                     faizah                    Hi. I would like to ask if i can still return if I have remove the tag?           11:54 AM, 30th Aug                     faizah                    I just realised defect on the clothes after i remove the tag           11:55 AM, 30th Aug                     faizah                    I bought it today           11:55 AM, 30th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           11:55 AM, 30th Aug                     faizah                             11:56 AM, 30th Aug                     faizah                    There is stain on the pants           11:56 AM, 30th Aug                   Sohaib                   Could you please confirm if this regarding offline purchase           11:57 AM, 30th Aug                     faizah                    Yes           11:57 AM, 30th Aug                     faizah                    I bought at the store           11:57 AM, 30th Aug                     faizah                    Mall           11:57 AM, 30th Aug                     faizah                    Mall of Emirates           11:58 AM, 30th Aug                   Sohaib                   We would advise you to visit the same store or another store and our store staff will assist you optimality please make sure to have your original invoice while visiting the store to complete the return process           11:59 AM, 30th Aug                   Sohaib                   We appreciate your continued cooperation and patience with us.           11:59 AM, 30th Aug                     faizah                    But is it still can be refunded even i have remove the tag?           12:00 PM, 30th Aug                     faizah                    Sorry, i want to exchange           12:00 PM, 30th Aug                     faizah                    Not refund.           12:00 PM, 30th Aug                   Sohaib                   You can return your  Homecentre product to a Homecentre store, and use your cash refund or Credit Note to buy a new product right away.So Please visit the same store or another store and our store staff will assist you optimality           12:03 PM, 30th Aug                   Sohaib                   Is there anything else I can help you with?           12:05 PM, 30th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:06 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4799048