Subject: Ticket Assigned - Conversation with joan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Aug 2022 06:14:49 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joan joan                    Bot:  Hi again! Bot:  Please enter your name Customer:  joan Bot:  Hi Joan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9583971858 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:01 AM, 30th Aug                   Sohaib                   Hi  Joan,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:01 AM, 30th Aug                     joan                    Kindly give me the contact number of your courier company to call them directly           10:02 AM, 30th Aug                     joan                    9583971858           10:02 AM, 30th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we don't  have the contact number for the delivery agent  in the meantime           10:03 AM, 30th Aug                   Sohaib                   Could you please confirm that if the following contact number is correct : +971561921782           10:03 AM, 30th Aug                     joan                    how i will check my order           10:04 AM, 30th Aug                     joan                    yes           10:04 AM, 30th Aug                     joan                    since yesterday i am asking for an update           10:04 AM, 30th Aug                     joan                    it's mentioned that the arrival of the items should be yesterday           10:04 AM, 30th Aug                   Sohaib                   We are truly sorry for the delay happened Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           10:05 AM, 30th Aug                   Sohaib                   You can track your order via the website: https://rb.gy/2y9ril by tracking NO: FP082822002726           10:05 AM, 30th Aug                     joan                    very disappointed service           10:06 AM, 30th Aug                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            10:06 AM, 30th Aug                     joan                    when your delivery call me?           10:07 AM, 30th Aug                     joan                             10:08 AM, 30th Aug                     joan                    no call from your delivery           10:09 AM, 30th Aug                     joan                    and u will put remarks like that?           10:09 AM, 30th Aug                   Sohaib                   We are really sorry for that we are investigating regarding the same meantime and we will get back to you very soon via registered mail           10:10 AM, 30th Aug                     joan                    cancel my order since you mentioned undelivered           10:10 AM, 30th Aug                   Sohaib                   We would request you kindly allow us some time so we can fix that optimally           10:11 AM, 30th Aug                     joan                    kindly cancel           10:11 AM, 30th Aug                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           10:12 AM, 30th Aug                   Sohaib                   Is there anything else I can help you with?           10:13 AM, 30th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:14 AM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4798494