Subject: Ticket Assigned - Conversation with snehal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Aug 2022 08:00:13 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with snehal snehal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi i have returned 3 orders of mine almost 20 days back  need update on refund amount Bot:  Please enter your name Customer:  snehal Bot:  Hi Snehal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555900692            11:50 AM, 29th Aug                   Sohaib                   Hi Snehal ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:50 AM, 29th Aug                     snehal                    Hi I have returned 3 of my orders, 20 days back need refund status for the same           11:52 AM, 29th Aug                     snehal                    When can I get my refund and total amount of product is showing more but the order for refund in app is showing less           11:53 AM, 29th Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:53 AM, 29th Aug                     snehal                    Ok           11:55 AM, 29th Aug                   Sohaib                   Regaridng your order:9581777773we have processed the refund of the amount (AED102.02) on (8/15/22) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           11:57 AM, 29th Aug                   Sohaib                   Is there anything else I can help you with?           11:58 AM, 29th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:59 AM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4793467