Subject: Note Added - [#4765004] NEED ESCALATION call back
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Aug 2022 07:00:01 +0000

Hi ,    Nitish added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4765004    Subject:  NEED ESCALATION call back   Requester: Alw7eedd    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM2361345D0CFA4C6F9D7EFB005CE80C4C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>
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<div class="MsoNormal">Vendor connected with Customer and explained the warranty. The case is closed. If required please have a call arranged with customer to validate the same.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Nitish Pandey </div>
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<div>From: Sanket Sable &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, August 28, 2022 2:47 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Nitish Pandey &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4765004] - NEED ESCALATION call back</div>
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<div class="MsoNormal">+<a id="OWAAMFB7FE0A09E1C4D0F84B9F72969DECFE7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nitish Pandey</span></a>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 28, 2022 2:46 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4765004] - NEED ESCALATION call back</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Problem Statement: Warranty issue</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Order Date: Aug 21, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Order ID: 9583046752</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Item ID; 164279605 - - Apple Airpods 3rd Generation</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Customer name: Abdulaziz Abdullah</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Contact Number:+971501010566</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Issue Description: The customer received the order on 23-08-22 along with the item 164279605 - - Apple Airpods 3rd Generation and as per the customer's information the
 warranty must be valid for one year now customer provided us with a snapshot showing that the warranty only till 08-01-23 Kindly check and advise </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">CS Team Sohaib Ahmed</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4765004:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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