Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Aug 2022 06:48:32 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION amr aaid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amr aaid Bot:  Hi Amr Aaid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4683915698 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097477186552            10:38 AM, 29th Aug                   Sohaib                   Hi Amr ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:39 AM, 29th Aug                     amr aaid                    السلام عليكم ورحمة الله وبركاته           10:40 AM, 29th Aug                   Sohaib                   مرحباً عمرو طاب يومك, شكرًا على تواصلك معنا ومنحنا الفرصة لخدمتك, معك صهيب . يسرني مساعدتك           10:41 AM, 29th Aug                     amr aaid                    اشتريت المنتج التالي ب 12 ريال           10:41 AM, 29th Aug                     amr aaid                    Gloo Printed Fold Up Shoulder Bag           10:41 AM, 29th Aug                     amr aaid                    ولكن وجدت مكتوب عليه أن سعره 4 ريال فقط           10:41 AM, 29th Aug                   Sohaib                   هل يمكنكم تزويدنا بصورة البطاقة التعريفية للمنتج           10:42 AM, 29th Aug                     amr aaid                             10:42 AM, 29th Aug                   Sohaib                   دقيقة من فضلك ليتم التحقق إبقى معنا           10:43 AM, 29th Aug                     amr aaid                    رقم الطلب           10:43 AM, 29th Aug                     amr aaid                    4683915698           10:43 AM, 29th Aug                   Sohaib                   نعتذر منكم حقا           10:43 AM, 29th Aug                   Sohaib                   سنقوم بالتحقق من الامر عبر الفريق المعني وسنقوم بالرد عليكم عبر البريد المسجل لدينا في اسرع وقت           10:44 AM, 29th Aug                     amr aaid                    تمام           10:44 AM, 29th Aug                     amr aaid                    أشكرك           10:44 AM, 29th Aug                   Sohaib                   هل لديك أي إستفسارات أخرى يمكنني مساعدتك بها؟           10:45 AM, 29th Aug                     amr aaid                    شكرا           10:46 AM, 29th Aug                   Sohaib                   كان من دواعي سروري أن نكون في خدمتكم. لاتتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.شكراً على تواصلكم معنا.           10:48 AM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4793105