Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 29 Aug 2022 06:20:07 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:11 AM, 29th Aug                     User                    i received a message regarding my order 8184067719           10:12 AM, 29th Aug                     User                    That the order could not confirmed           10:13 AM, 29th Aug                   Sohaib                   Hi lamya  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:13 AM, 29th Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:13 AM, 29th Aug                     User                    Thank you           10:14 AM, 29th Aug                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8184067719) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8184069140).           10:15 AM, 29th Aug                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order. You’ll receive an SMS and an email when your order is ready for collection.           10:15 AM, 29th Aug                     User                    That the order of a bed right?!           10:16 AM, 29th Aug                   Sohaib                   162876745 - - Drawer Organizer with Lid           10:16 AM, 29th Aug                   Sohaib                   162876750 - - 10-Compartment Drawer Organizer           10:16 AM, 29th Aug                   Sohaib                   162876748 - - Hello Kitty Drawer Organizer with 2 Sliding Dividers           10:16 AM, 29th Aug                   Sohaib                   162876751 - - Hello Kitty Stackable Jewellery Organizer           10:17 AM, 29th Aug                   Sohaib                   Yes a new order was placed successfully which is: (8184069140).           10:17 AM, 29th Aug                   Sohaib                   Is there anything else I can help you with?           10:17 AM, 29th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:19 AM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4792993