Subject: Ticket Assigned - Conversation with waqqas hussain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Aug 2022 06:16:12 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with waqqas hussain waqqas hussain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  waqqas hussain Bot:  Hi Waqqas Hussain ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9584089194 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971557074944            09:57 AM, 29th Aug                     waqqas hussain                    Sorry wrong number           09:57 AM, 29th Aug                     waqqas hussain                    971557054944           09:58 AM, 29th Aug                     waqqas hussain                    Call on below mention number           09:58 AM, 29th Aug                   Sohaib                   Hi Waqqas  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:59 AM, 29th Aug                   Sohaib                   +971557054944           10:00 AM, 29th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused to you Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:01 AM, 29th Aug                   Sohaib                   Is there anything else I can help you with?           10:03 AM, 29th Aug                     waqqas hussain                    Actually the problem is i want to deliver it to my door but by mistakely i have selected the picking by me from mirdiff city centre           10:04 AM, 29th Aug                     waqqas hussain                    So i request you please change the delivery status or change the pickup adress for me.           10:04 AM, 29th Aug                     waqqas hussain                    Instead of mirdiff change it to mall of emirates           10:05 AM, 29th Aug                     waqqas hussain                    Or else do it as delivery at my door           10:05 AM, 29th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we would like to inform you that we won't be able to make any change to the delivery address or mode when the order has been placed successfully in the meantime you can cancel your order and do place a new order with a corrected address as well           10:07 AM, 29th Aug                     waqqas hussain                    How can i cancel the order ?           10:08 AM, 29th Aug                   Sohaib                   We can cancel from our end if you're agree with that           10:09 AM, 29th Aug                     waqqas hussain                    And i have paid already for it through debit card           10:09 AM, 29th Aug                     waqqas hussain                    When i will get refunded the full amount ?           10:09 AM, 29th Aug                   Sohaib                   The refund will process immediately from our end and it will take 7-14 days as per your concerned bank process to appear in your account           10:10 AM, 29th Aug                     waqqas hussain                    Yes cancel it please .. i will re order           10:10 AM, 29th Aug                   Sohaib                   Please allow me a moment to check this for you.           10:11 AM, 29th Aug                     waqqas hussain                    Okay thanks           10:11 AM, 29th Aug                     waqqas hussain                    Just inform me after you done           10:11 AM, 29th Aug                   Sohaib                   We have canceled your order succssefully and we have processed the refund of the amount (AED 59) on (29-08-22) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           10:12 AM, 29th Aug                   Sohaib                   Is there anything else I can help you with?           10:13 AM, 29th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:15 AM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4792984