Subject: Ticket Assigned - Conversation with jayesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Aug 2022 04:26:46 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jayesh jayesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jayesh Bot:  Hi Jayesh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555488018            08:19 AM, 27th Aug                     jayesh                    Ok           08:20 AM, 27th Aug                   Sohaib                   Hi Jayesh ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:20 AM, 27th Aug                     jayesh                    Can u check my order           08:22 AM, 27th Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:22 AM, 27th Aug                     jayesh                    9583062326           08:23 AM, 27th Aug                   Sohaib                   Your order ID 9583062326 is now ready for collection.    Kindly make sure to have your Emirates ID or Passport, during the pickup.           08:23 AM, 27th Aug                     jayesh                    I want to cancel           08:23 AM, 27th Aug                     jayesh                    As i cnt do it online           08:23 AM, 27th Aug                   Sohaib                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received collect.  The order will be automatically canceled if not collected within 14 days and the amount will be reversed after 7-14 days.           08:24 AM, 27th Aug                   Sohaib                   Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return it at the same time.  ** Please note, that all ELECTRONIC items are non-returnable as per our returns policy.           08:24 AM, 27th Aug                     jayesh                    Ok           08:24 AM, 27th Aug                   Sohaib                   Is there anything else I can help you with?           08:25 AM, 27th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:26 AM, 27th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4782139