Subject: New Reply Received - RE: How easy was our returns process?
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 26 Aug 2022 07:58:32 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  RE: How easy was our returns process?  Ticket comment <div dir="auto"><br></div>
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<div dir="auto">Dear Sir/Madam,</div>
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<div dir="auto">Today I received  my parcel, bt one of suit size is shorter than other. I am also sending you pictures of that suit. Kindly send someone  to collect that suit and refund my money asap.</div>
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<div dir="auto">Thanx and regards </div>
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<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>-------- Original message --------</div>
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<div>From: Max Fashion &lt;[email-masked]&gt; </div>
<div>Date: 16/08/2022  10:35 pm  (GMT+04:00) </div>
<div>To: PRABHJOT KAUR &lt;[email-masked]&gt; </div>
<div>Subject: How easy was our returns process? </div>
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									Hi  PRABHJOT KAUR, please let us how the returns process was, so we can improve your experience.  
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									Please rate the returns process at MaxFashion.com 
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									   											<a style="border: 1px solid rgba(0, 0, 0, 0.4); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; width: 40px; height: 40px; color: rgb(0, 0, 0); font-size: 14px; margin-right: 10px; float: left; text-decoration-line: none; border-radius: 2px" href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=0&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" rel="noreferrer">0</a><a rel="noreferrer">
									   											</a><a style="border: 1px solid rgba(0, 0, 0, 0.4); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; width: 40px; height: 40px; color: rgb(0, 0, 0); font-size: 14px; margin-right: 10px; float: left; text-decoration-line: none; border-radius: 2px" href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=1&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" rel="noreferrer">1</a><a rel="noreferrer">
									   											</a><a style="border: 1px solid rgba(0, 0, 0, 0.4); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; width: 40px; height: 40px; color: rgb(0, 0, 0); font-size: 14px; margin-right: 10px; float: left; text-decoration-line: none; border-radius: 2px" href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=2&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" rel="noreferrer">2</a><a rel="noreferrer">
									   											</a><a style="border: 1px solid rgba(0, 0, 0, 0.4); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; width: 40px; height: 40px; color: rgb(0, 0, 0); font-size: 14px; margin-right: 10px; float: left; text-decoration-line: none; border-radius: 2px" href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=3&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" rel="noreferrer">3</a><a rel="noreferrer">
									   											</a><a style="border: 1px solid rgba(0, 0, 0, 0.4); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; width: 40px; height: 40px; color: rgb(0, 0, 0); font-size: 14px; margin-right: 10px; float: left; text-decoration-line: none; border-radius: 2px" href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=4&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" rel="noreferrer">4</a><a rel="noreferrer">
									   											</a><a style="border: 1px solid rgba(0, 0, 0, 0.4); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; width: 40px; height: 40px; color: rgb(0, 0, 0); font-size: 14px; margin-right: 10px; float: left; text-decoration-line: none; border-radius: 2px" href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=5&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" rel="noreferrer">5</a><a rel="noreferrer">
									   											</a><a style="border: 1px solid rgba(0, 0, 0, 0.4); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; width: 40px; height: 40px; color: rgb(0, 0, 0); font-size: 14px; margin-right: 10px; float: left; text-decoration-line: none; border-radius: 2px" href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=6&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" rel="noreferrer">6</a><a rel="noreferrer">
									   											</a><a style="border: 1px solid rgba(0, 0, 0, 0.4); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; width: 40px; height: 40px; color: rgb(0, 0, 0); font-size: 14px; margin-right: 10px; float: left; text-decoration-line: none; border-radius: 2px" href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=7&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" rel="noreferrer">7</a><a rel="noreferrer">
									   											</a><a style="border: 1px solid rgba(0, 0, 0, 0.4); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; width: 40px; height: 40px; color: rgb(0, 0, 0); font-size: 14px; margin-right: 10px; float: left; text-decoration-line: none; border-radius: 2px" href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=8&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" rel="noreferrer">8</a><a rel="noreferrer">
									   											</a><a style="border: 1px solid rgba(0, 0, 0, 0.4); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; width: 40px; height: 40px; color: rgb(0, 0, 0); font-size: 14px; margin-right: 10px; float: left; text-decoration-line: none; border-radius: 2px" href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=9&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" rel="noreferrer">9</a><a rel="noreferrer">
									   											</a><a style="border: 1px solid rgba(0, 0, 0, 0.4); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; width: 40px; height: 40px; color: rgb(0, 0, 0); font-size: 14px; margin-right: 10px; float: left; text-decoration-line: none; border-radius: 2px" href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=10&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" rel="noreferrer">10</a><a rel="noreferrer">

									<span style="margin-top: 15px; float: left; color: rgb(32, 32, 32); font-size: 16px">Extremely Complicated<img style="vertical-align: middle; width: 20px; height: 20px; margin-left: 5px" src="https://i1.lmsin.net/website_images/ae/nps/smiley-sad.png" id="HEV1661500479021"></span>
									<span style="margin-top: 15px; margin-right: 25px; float: right; color: rgb(32, 32, 32); font-size: 16px">Extremely Easy<img style="vertical-align: middle; width: 20px; height: 20px; margin-left: 5px" src="https://i1.lmsin.net/website_images/ae/nps/smiley-happy.png" id="HEV1661500479022"></span>
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<div dir="auto"><br></div>
<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div align="left" dir="auto" style="font-size:100%;color:#000000">
<div>-------- Original message --------</div>
<div>From: prabhjotdxb &lt;[email-masked]&gt; </div>
<div>Date: 26/08/2022  11:44 am  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: RE: How easy was our returns process? </div>
<div><br></div>
</div>
<div dir="auto">Dear Sir/Madam,</div>
<div dir="auto"><br></div>
<div dir="auto">Today I received  my parcel, bt one of suit size is shorter than other. I am also sending you pictures of that suit. Kindly send someone  to collect that suit and refund my money asap.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanx and regards </div>
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<div dir="auto" id="composer_signature"><div dir="auto" style="font-size:12px;color:#575757">Sent from my Galaxy</div></div>
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<div>-------- Original message --------</div>
<div>From: Max Fashion &lt;[email-masked]&gt; </div>
<div>Date: 16/08/2022  10:35 pm  (GMT+04:00) </div>
<div>To: PRABHJOT KAUR &lt;[email-masked]&gt; </div>
<div>Subject: How easy was our returns process? </div>
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									Hi  PRABHJOT KAUR, please let us how the returns process was, so we can improve your experience.  
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									   											<a href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=0&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border: 1px solid rgba(0, 0, 0, 0.4);background: #ffffff;width: 40px;height: 40px;line-height: 40px;color: #000;font-size: 14px;margin-right: 10px;float: left;text-decoration: none;border-radius: 2px" rel="noreferrer">0</a><a rel="noreferrer">
									   											</a><a href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=1&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border: 1px solid rgba(0, 0, 0, 0.4);background: #ffffff;width: 40px;height: 40px;line-height: 40px;color: #000;font-size: 14px;margin-right: 10px;float: left;text-decoration: none;border-radius: 2px" rel="noreferrer">1</a><a rel="noreferrer">
									   											</a><a href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=2&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border: 1px solid rgba(0, 0, 0, 0.4);background: #ffffff;width: 40px;height: 40px;line-height: 40px;color: #000;font-size: 14px;margin-right: 10px;float: left;text-decoration: none;border-radius: 2px" rel="noreferrer">2</a><a rel="noreferrer">
									   											</a><a href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=3&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border: 1px solid rgba(0, 0, 0, 0.4);background: #ffffff;width: 40px;height: 40px;line-height: 40px;color: #000;font-size: 14px;margin-right: 10px;float: left;text-decoration: none;border-radius: 2px" rel="noreferrer">3</a><a rel="noreferrer">
									   											</a><a href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=4&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border: 1px solid rgba(0, 0, 0, 0.4);background: #ffffff;width: 40px;height: 40px;line-height: 40px;color: #000;font-size: 14px;margin-right: 10px;float: left;text-decoration: none;border-radius: 2px" rel="noreferrer">4</a><a rel="noreferrer">
									   											</a><a href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=5&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border: 1px solid rgba(0, 0, 0, 0.4);background: #ffffff;width: 40px;height: 40px;line-height: 40px;color: #000;font-size: 14px;margin-right: 10px;float: left;text-decoration: none;border-radius: 2px" rel="noreferrer">5</a><a rel="noreferrer">
									   											</a><a href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=6&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border: 1px solid rgba(0, 0, 0, 0.4);background: #ffffff;width: 40px;height: 40px;line-height: 40px;color: #000;font-size: 14px;margin-right: 10px;float: left;text-decoration: none;border-radius: 2px" rel="noreferrer">6</a><a rel="noreferrer">
									   											</a><a href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=7&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border: 1px solid rgba(0, 0, 0, 0.4);background: #ffffff;width: 40px;height: 40px;line-height: 40px;color: #000;font-size: 14px;margin-right: 10px;float: left;text-decoration: none;border-radius: 2px" rel="noreferrer">7</a><a rel="noreferrer">
									   											</a><a href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=8&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border: 1px solid rgba(0, 0, 0, 0.4);background: #ffffff;width: 40px;height: 40px;line-height: 40px;color: #000;font-size: 14px;margin-right: 10px;float: left;text-decoration: none;border-radius: 2px" rel="noreferrer">8</a><a rel="noreferrer">
									   											</a><a href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=9&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border: 1px solid rgba(0, 0, 0, 0.4);background: #ffffff;width: 40px;height: 40px;line-height: 40px;color: #000;font-size: 14px;margin-right: 10px;float: left;text-decoration: none;border-radius: 2px" rel="noreferrer">9</a><a rel="noreferrer">
									   											</a><a href="https://www.maxfashion.com/ae/en/nps/captureRating?npsRating=10&amp;encdata=TKxc4DI1gvlmBbptdFHoDaduwS6MIWaNcWlRgKzSdRM%3D&amp;type=RETURN&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border: 1px solid rgba(0, 0, 0, 0.4);background: #ffffff;width: 40px;height: 40px;line-height: 40px;color: #000;font-size: 14px;margin-right: 10px;float: left;text-decoration: none;border-radius: 2px" rel="noreferrer">10</a><a rel="noreferrer">

									<span style="margin-top: 15px;float: left;color: #202020; font-size: 16px; font-family:Helvetica, Arial, sans-serif">Extremely Complicated<img src="https://i1.lmsin.net/website_images/ae/nps/smiley-sad.png" style="vertical-align: middle; width: 20px; height: 20px; margin-left: 5px"></span>
									<span style="margin-top: 15px; margin-right: 25px;float: right;color: #202020; font-size: 16px; font-family:Helvetica, Arial, sans-serif">Extremely Easy<img src="https://i1.lmsin.net/website_images/ae/nps/smiley-happy.png" style="vertical-align: middle; width: 20px; height: 20px; margin-left: 5px"></span>
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<strong>Call us on 800–MAXUAE (800-629823).</strong> <br>7 days a week, 24 hours a day</div>
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</blockquote></div>

Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2043375403098'>20220826_112634.jpg</a><br />2. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2043375403099'>Screenshot_20220826-115555_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4779388