Subject: Ticket Assigned - Conversation with charles
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 07:50:50 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with charles charles                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  charles Bot:  Hi Charles ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556530408            11:40 AM, 23rd Aug                   Sohaib                   Hi Charles ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:41 AM, 23rd Aug                     charles                    Hi           11:41 AM, 23rd Aug                     charles                    I am unable to initiate return in the app           11:41 AM, 23rd Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:42 AM, 23rd Aug                     charles                    For the order number 9581791452           11:42 AM, 23rd Aug                   Sohaib                   Could you please provide us with the name of the item that you're looking to return it and we will initiate that from our end as well           11:44 AM, 23rd Aug                     charles                    Except floral printed maternity dress, all other 3 want to return           11:46 AM, 23rd Aug                   Sohaib                   164243541 - - Striped V-Neck Maternity Top with 3/4 Sleeves and Tie-Up Detail           11:47 AM, 23rd Aug                   Sohaib                   164048160 - - Solid Maternity Shift Dress with Long Sleeves           11:47 AM, 23rd Aug                   Sohaib                   164450080 - - Animal Print Midi V-neck Dress with 3/4 Sleeves and Tie-Up Belt           11:47 AM, 23rd Aug                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971556530408). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           11:48 AM, 23rd Aug                     charles                    Sure thanks           11:49 AM, 23rd Aug                   Sohaib                   Is there anything else I can help you with?           11:49 AM, 23rd Aug                     charles                    That's all           11:49 AM, 23rd Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:50 AM, 23rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4765379