Subject: Ticket Assigned - Conversation with neenu mary
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 06:22:28 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neenu mary neenu mary                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neenu mary Bot:  Hi Neenu Mary ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339086850            10:03 AM, 23rd Aug                   Sohaib                   Hi Neenu  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:04 AM, 23rd Aug                   Sohaib                   We see that you have placed your order 7383305268 on 23/08/22. We would like to inform that click and collect orders will be ready to pick up on 23/08/22.           10:07 AM, 23rd Aug                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           10:07 AM, 23rd Aug                   Sohaib                   Is there anything else I can help you with?           10:07 AM, 23rd Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:10 AM, 23rd Aug                     neenu mary                    Awaiting           10:10 AM, 23rd Aug                   Sohaib                   Is there anything else I can help you with?           10:10 AM, 23rd Aug                     neenu mary                    You haven’t even assisted me yet           10:10 AM, 23rd Aug                     neenu mary                    This is regarding refund for order 7380620970           10:10 AM, 23rd Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:11 AM, 23rd Aug                     neenu mary                    I got an email for centrepoint confirming i got the refund in ‘my credit’           10:11 AM, 23rd Aug                     neenu mary                             10:11 AM, 23rd Aug                     neenu mary                             10:11 AM, 23rd Aug                     neenu mary                    But i have not received it ??           10:12 AM, 23rd Aug                     neenu mary                    Please process the same at the earliest. I have to make the purchase using it today           10:13 AM, 23rd Aug                   Sohaib                   Would you please confirm if you have requested a bank transferred for the amount           10:15 AM, 23rd Aug                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           10:18 AM, 23rd Aug                   Sohaib                   Hi Neenu , I have not received a response from you still, please confirm if we are still connected?           10:19 AM, 23rd Aug                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:22 AM, 23rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4765075