Subject: Ticket Assigned - Conversation with chaithra
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 05:47:34 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chaithra chaithra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  chaithra Bot:  Hi Chaithra ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9582799013 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524284052            09:34 AM, 23rd Aug                   Sohaib                   Hi Chaithra ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:35 AM, 23rd Aug                     chaithra                    Hi           09:35 AM, 23rd Aug                     chaithra                    My request is kindly update the status as delivered for my order number           09:35 AM, 23rd Aug                     chaithra                    So that I can go to store to return items           09:35 AM, 23rd Aug                     chaithra                    It’s now showing as “processing “           09:36 AM, 23rd Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:38 AM, 23rd Aug                   Sohaib                   You can return your Max Fashion store, and use your cash refund or Credit Note to buy a new product right away.  ·You can contact our customer support team to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Max Fashion) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max Fashion) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           09:44 AM, 23rd Aug                   Sohaib                   Is there anything else I can help you with?           09:45 AM, 23rd Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:47 AM, 23rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4764989