Subject: Ticket Assigned - Conversation with hello i would like to exchange the items i got
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Aug 2022 08:24:46 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello i would like to exchange the items i got hello i would like to exchange the items i got                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello i would like to exchange the items i got Bot:  Hi Hello I Would Like To Exchange The Items I Got ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544119461            12:15 PM, 21st Aug                   Sohaib                   Hi  Sarah ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:15 PM, 21st Aug                     hello i would like to exchange the items i got                    Yes I would to exchange an item           12:16 PM, 21st Aug                     hello i would like to exchange the items i got                    I got the wrong color           12:17 PM, 21st Aug                   Sohaib                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           12:18 PM, 21st Aug                   Sohaib                   We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you. ​ We would also request you to provide us some snapshots of the wrong item you received.           12:18 PM, 21st Aug                     hello i would like to exchange the items i got                    Is there a possibility I can exchange in the stores           12:18 PM, 21st Aug                   Sohaib                   In the meantime, an exchange is not available at www.centrepoint.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepoint) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:20 PM, 21st Aug                   Sohaib                   Is there anything else I can help you with?           12:22 PM, 21st Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:24 PM, 21st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4756213