Subject: Ticket Assigned - Conversation with anas abdul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Aug 2022 06:40:55 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anas abdul anas abdul                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anas abdul Bot:  Hi Anas Abdul ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526865824            10:23 AM, 21st Aug                   Sohaib                   Hi Anas ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:23 AM, 21st Aug                     anas abdul                    Hi this is regarding my return 1003015438 for order 9582805047           10:24 AM, 21st Aug                     anas abdul                    I want to return only one of the item from the order, however there was no option to chose one           10:25 AM, 21st Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:26 AM, 21st Aug                   Sohaib                   We can see that the return request initiated successfully would you please confirm that           10:30 AM, 21st Aug                   Sohaib                   Hi Anas , I'm not getting a response from you. Are we still connected?           10:31 AM, 21st Aug                     anas abdul                    Waiting           10:32 AM, 21st Aug                   Sohaib                   We can see that the return request initiated successfully would you please confirm that           10:33 AM, 21st Aug                   Sohaib                   Would you please confirm the item name you're looking to return it           10:35 AM, 21st Aug                   Sohaib                   Solid BCI Cotton Polo T-shirt with Short Sleeves and Pocket           10:35 AM, 21st Aug                   Sohaib                   Solid BCI Cotton Polo T-shirt with Short Sleeves and Button Closure           10:35 AM, 21st Aug                   Sohaib                   Hi Anas ', I have not received a response from you still, please confirm if we are still connected?           10:38 AM, 21st Aug                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:40 AM, 21st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4755840