Subject: Ticket Assigned - Conversation with hello
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 20 Aug 2022 05:04:19 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9582860265 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:42 AM, 20th Aug                     hello                    Your stupid agent placed order for me in Dubai mall Centrepoint yesterday           08:42 AM, 20th Aug                   Sohaib                   Hi Sana ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:42 AM, 20th Aug                     hello                    Hi           08:42 AM, 20th Aug                     hello                    Your stupid agent placed order for me in Dubai mall Centrepoint yesterday           08:43 AM, 20th Aug                     hello                    I was buying from the shop and just to do her target she asked me to do it online           08:43 AM, 20th Aug                     hello                    Stupid lady put pickup address Salam mall abu Django instead of dubai mall           08:44 AM, 20th Aug                     hello                    Hello u there mR           08:45 AM, 20th Aug                     hello                    Hello           08:45 AM, 20th Aug                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:45 AM, 20th Aug                     hello                    Why are you replying sooo late           08:46 AM, 20th Aug                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:47 AM, 20th Aug                     hello                    9582860265           08:48 AM, 20th Aug                     hello                    This is my order number           08:48 AM, 20th Aug                     hello                    Okay waiting           08:49 AM, 20th Aug                     hello                    I regret using your application always           08:49 AM, 20th Aug                     hello                    It’s pathetic           08:49 AM, 20th Aug                   Sohaib                   Your order ID 9582860265 is now ready for collection.  Kindly make sure to have your Emirates ID or Passport, during the pickup.  Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup           08:51 AM, 20th Aug                   Sohaib                   Kindly note that we won't be able to make any change from our end due to security reasons so the order has been ready for collection at the store selected from your end while placing your order process.  . Dalma Mall  Dalma Mall, Mussaffah, First Floor Musaffah           08:51 AM, 20th Aug                     hello                    Can’t you give me number for dubai mall store I want to talk to that sales girl Suro           08:51 AM, 20th Aug                   Sohaib                   Please allow me a moment to check this for you.           08:51 AM, 20th Aug                     hello                    I will secure you all u have to change as it not my fault           08:52 AM, 20th Aug                     hello                    This is ur fucking customer service           08:52 AM, 20th Aug                     hello                    If you are not able to resolve the matter what is the fucking customer service you have           08:53 AM, 20th Aug                     hello                    If you can not change pickup place then at least give me number for dubai mall Centrepoint           08:54 AM, 20th Aug                     hello                    Or this also u can’t do           08:54 AM, 20th Aug                   Sohaib                   We are really sorry that we won't be able to change delivery mode and address as your order is now ready at the same store that you've selected However you can contact the store directly via number : +971 800 6927           08:54 AM, 20th Aug                   Sohaib                   Is there anything else I can help you with?           08:54 AM, 20th Aug                     hello                    This is customer service number not dubai mall           08:55 AM, 20th Aug                     hello                    U think I am crazy           08:55 AM, 20th Aug                     hello                    Mr I have not selected she selected I told her to do dubai mall none sense           08:56 AM, 20th Aug                   Sohaib                   We are really sorry that we won't be able to change delivery mode and address as your order is now ready at the same store that you've selected However you can contact the store directly via number:  +971 4 341 0644           09:00 AM, 20th Aug                   Sohaib                   Is there anything else I can help you with?           09:03 AM, 20th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:03 AM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4751566