Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 20 Aug 2022 01:51:23 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  Okayy Thanks Mohamed Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:35 AM, 20th Aug                     hi                    Hello i have recieved an item absolutely pressed and unpacked from my click And collect order           05:35 AM, 20th Aug                     hi                    I shop ALOT from Max           05:35 AM, 20th Aug                   Sohaib                   Hi Zoha ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           05:39 AM, 20th Aug                     hi                    And received it in a very bad shape           05:40 AM, 20th Aug                   Sohaib                   Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.   We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape           05:41 AM, 20th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing the issue so that we can investigate further and assist you accordingly with this.           05:42 AM, 20th Aug                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            05:45 AM, 20th Aug                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           05:47 AM, 20th Aug                   Sohaib                   Hi , I have not received a response from you still, please confirm if we are still connected?           05:48 AM, 20th Aug                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:50 AM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4751438