Subject: Ticket Assigned - Conversation with noora
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 08:45:04 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noora noora                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  noora Bot:  Hi Noora ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503252330            12:37 PM, 19th Aug                   Sohaib                   Hi Noora ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:38 PM, 19th Aug                     noora                    I have not received my refund yet           12:38 PM, 19th Aug                   Sohaib                   We are truly sorry for any delay happened. we'd appreciate Your patience. Please hold for a moment while we gather those details for you.           12:38 PM, 19th Aug                     noora                    From my last order           12:38 PM, 19th Aug                     noora                    9581138568           12:39 PM, 19th Aug                     noora                    The order number           12:39 PM, 19th Aug                   Sohaib                   We have cheked your order and it appeared that the item was collected successfully we would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days. Kindly expected that within today as well           12:41 PM, 19th Aug                   Sohaib                   Is there anything else I can help you with?           12:42 PM, 19th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 PM, 19th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4749144