Subject: Ticket Assigned - Conversation with fazil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Aug 2022 07:27:50 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fazil fazil                    Bot:  Hi again! Bot:  Please enter your name Customer:  fazil Bot:  Hi Fazil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  1234 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9582361372 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:24 AM, 17th Aug                   Sohaib                   Hi Fazil ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:24 AM, 17th Aug                     fazil                    I want to know the status of my order           11:25 AM, 17th Aug                   Sohaib                   We would like to inform you that our courier partner tried to contact you on (+971554105963)  but didn't receive any response from your end           11:25 AM, 17th Aug                     fazil                    9582361372           11:25 AM, 17th Aug                   Sohaib                   Could you please confirm if the following contact number is correct : +971554105963           11:25 AM, 17th Aug                     fazil                    I didn't get any call yet           11:25 AM, 17th Aug                     fazil                    Number is correct           11:26 AM, 17th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused to you Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           11:26 AM, 17th Aug                   Sohaib                   Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           11:26 AM, 17th Aug                   Sohaib                   Is there anything else I can help you with?           11:27 AM, 17th Aug                     fazil                    Ok please           11:27 AM, 17th Aug                     fazil                    No thank you           11:27 AM, 17th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 AM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4740594