Subject: Note Added - [#4738818] Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 17 Aug 2022 04:18:43 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4738818    Subject:  Returns   Requester: Wael Shouly    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div>Dear Splash,</div>
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<div dir="ltr">​Greetings from FarEye!</div>
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<div dir="ltr">As per your concern, we have checked and found that delivered status has been already published at our end. Below we are sharing the request and response body for your reference as well.</div>
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<div dir="ltr">Request Body:</div>
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<div dir="ltr">{<br>  "customer_shipment_id": "958201804910880001",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-08-14 17:00:21",<br>  "entry_type": "Hybris",<br>  "order_id": "9582018049",<br>  "chargeable_weight": "1.0",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_UAE",<br>  "ship_node": "1088000",<br>  "tracking_id": "FP081322001591",<br>  "reference_number": "FP081322001591"<br>}</div>
<div dir="ltr">Response Body:</div>
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<div dir="ltr">{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120205834f5625d524a24"}}<br>
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<div dir="ltr">Kindly check and let us know if any assistance is required from our end.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/324621" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/324621</a></span>
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<div><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Thanks &amp; Regards, </span></div>
<div><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><br></span></div>
<div><strong>Sakshee Maurya</strong></div>
<div><span style="box-sizing: border-box; word-break: break-word; font-size: 12.8px"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 17 Aug at  9:33 AM
                            <span class="separator">,  Splash &lt;[email-masked]&gt;  wrote:
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Team</div>
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<div dir="ltr">Problem Statement: Update Status</div>
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<div dir="ltr">Order Date: Aug 13, 2022</div>
<div dir="ltr">Order ID: 9582018049</div>
<div dir="ltr">Tracking ID: 958201804910880001</div>
<div dir="ltr">Exp Del Date: 14-08-2022</div>
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<div dir="ltr">Issue Description: The order has been delivered as per the cx informed us Kindly change the status as delivered customer needs to return the item</div>
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<div>Regards,</div>
<div>CS Team
Sohaib Ahmed</div>
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