Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 12:33:02 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9640050246 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509356117            04:24 PM, 08th Mar                     hi                    Ok           04:25 PM, 08th Mar                   Sohaib                   Hello...My Name Is Sohaib ..I'll be more than happy to help you..           04:25 PM, 08th Mar                     hi                    Hi i would like to follow up on my order           04:25 PM, 08th Mar                     hi                    9640050246           04:25 PM, 08th Mar                     hi                    I ordered as a guest user not from the account           04:25 PM, 08th Mar                   Sohaib                   Please hold for a moment while I gather those details for you.           04:27 PM, 08th Mar                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:29 PM, 08th Mar                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the delivery time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the courier partner and ask them to contact you asap to arrange delivery with you but please note the delivery time frame will depend on the courier as this is a standard shipping order.           04:29 PM, 08th Mar                     hi                    Ok thanks           04:29 PM, 08th Mar                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:30 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2211033