Subject: Ticket Assigned - click & collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 10:28:16 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click & collect mariez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariez Bot:  Hi Mariez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6261704151 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565641091 Bot:  Please wait while we transfer you to an agent Customer:  Hi Customer:  Hello Customer:  السلام عليكم Agent:  مرحبا معك يزيد يسرني أن أساعدك.  Customer:  عملت اوردر من اسبوع وللحين ماجهز Customer:  6261704151 Customer:  هلا يزيد انت معى Agent:  لحظات من فضلكم لكي يتم التحقق من الطلب  Customer:  ماشى Agent:  نود اعلامك بأن الطلب جاهز للاستلام من المتجر عزيزي العميل Customer:  اروح استلمه برقم الطلب نفسه Agent:  نعم برقم الطلب والهوية الشخصية Agent:  هل لديكم اي استفسارات اخرى Customer:  ليه موصلتش رسالة بأنه جاهز علي الاستلام وانا منتظرة الوقت ده كله Agent:  لم يتم التحديث بأسباب تقنية وسيتم اشعاركم بها Agent:  هل لديكم اي استفسارات اخرى Customer:  شكرا Agent:  كان من دواعي سروري مساعدتكم.  Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mariez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264665645 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  مرحبا معك يزيد يسرني أن أساعدك.  Customer:  اهلا Customer:  طلبت اوردر من يوم السبت ولحد اليوم ماوصل Customer:  حضرتك هنا Agent:  يرجى تزويدنا برقم الطلب لكي ينم خدمتكم على أكمل وجه  Customer:  6264665645 Agent:  لحظات من فضلكم لكي يتم التحقق من الطلب  Customer:  تمام Agent:  نود اعلامك بأن الطلب رقم 6263570741 جاهز للاستلام من المتجر عزيزي العميل Agent:  هل لديكم اي استفسارات اخرى Customer:  شكرا Agent:  كان من دواعي سروري مساعدتكم.  Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mariez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6279639028 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:11 PM, 07th Mar                   Sohaib                   Hello...My Name Is Sohaib ..I'll be more than happy to help you..           02:17 PM, 07th Mar                     mariez                    طلبت اوردر من 4 ايام ولم يصل رساله باستلامه حتي الآن           02:18 PM, 07th Mar                   Sohaib                   لحظات من فضلك ليتم التحقق على أكمل وجه.           02:19 PM, 07th Mar                     mariez                    تمام           02:19 PM, 07th Mar                   Sohaib                   نرى أنك قد قمت بإنشاء طلبك رقم (6279639028) في تاريخ 03/03/2021م. نود إعلامك بأن طلبات"أستلمها من المتجر" يتم تسليمها عادةً إلى المتاجر وتكون جاهزة للاستلام في غضون 4-5 أيام عمل. ستتلقى رسالة نصية قصيرة ورسالة بريد إلكتروني عندما يكون طلبك جاهزًا للاستلام.           02:23 PM, 07th Mar                   Sohaib                   هل لديك أي إستفسارات أخرى؟           02:23 PM, 07th Mar                     mariez                    شكرا           02:23 PM, 07th Mar                   Sohaib                   كان من دواعي سروري أن نكون في خدمتكم.. لاتتردد في التواصل معنا في حال وجود أي إستفسارات أخرى..شكراً على تواصلكم معنا.           02:23 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2203413