Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 04:54:15 +0000 (UTC)

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello. I received a 13 pieces printed tea set  but I found one saucer is broken and I don't have the receipt with me           08:36 AM, 18th Feb                   Sohaib                   Hello...My Name Is Sohaib ..I'll be more than happy to help you..           08:37 AM, 18th Feb                     User                    Hello sohaib. I got the set as a gift but I found one of the saucers is broken           08:39 AM, 18th Feb                     User                             08:39 AM, 18th Feb                     User                    It's even with the original backing tap on it           08:41 AM, 18th Feb                     User                    Packing*           08:41 AM, 18th Feb                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you.Please Share with your order number...           08:42 AM, 18th Feb                     User                    I don't have the order number. But I can send you the bar code of the set if that will help. I don't want to return it. I just want an exchange for the broken item           08:44 AM, 18th Feb                   Sohaib                   In the meantime, an exchange is not available at www.centrepoint.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepoint) store across the  Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the  Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:48 AM, 18th Feb                   Sohaib                   Is there anything else I can help you with?           08:50 AM, 18th Feb                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:53 AM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2118970