Subject: Ticket Assigned - Conversation with Orange Juice
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 06:38:58 +0000 (UTC)

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Orange Juice Orange Juice                    Hi           10:28 AM, 17th Feb                   Sohaib                   Hello...My Name Is Sohaib ..I'll be more than happy to help you..           10:29 AM, 17th Feb                     Orange Juice                    Yesterday they delivered my order but i received wrong items           10:30 AM, 17th Feb                     Orange Juice                    How can i return these and replace with what i ordered?           10:31 AM, 17th Feb                     Orange Juice                             10:32 AM, 17th Feb                   Sohaib                   Please hold for a moment while I gather those details for you.           10:33 AM, 17th Feb                     Orange Juice                    Okay thanks           10:36 AM, 17th Feb                   Sohaib                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6924 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (centrepoint) store across the QATAR.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the QATAR. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:36 AM, 17th Feb                   Sohaib                   Is there anything else I can help you with?           10:36 AM, 17th Feb                     Orange Juice                    Okay i will try to call           10:38 AM, 17th Feb                     Orange Juice                    Thank you           10:38 AM, 17th Feb                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:38 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2113799