Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 07:51:27 +0000 (UTC)

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi i placed order testerday and money was deducted but received a message that yhe processing failed please update me on status           11:39 AM, 14th Feb                     User                    Yesterday           11:40 AM, 14th Feb                   Sohaib                   Hello...My Name Is Sohaib ..I'll be more than happy to help you..           11:42 AM, 14th Feb                     User                    Thank you           11:42 AM, 14th Feb                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you.Please Share with your order number...           11:43 AM, 14th Feb                     User                    Sorry, Order 9635330925 was notprocessed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/PQr3g3
 LvQdb           11:43 AM, 14th Feb                   Sohaib                   Please hold for a moment while I gather those details for you.           11:44 AM, 14th Feb                     User                    Thanks           11:44 AM, 14th Feb                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: ( 9635330925) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9635334527).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:45 AM, 14th Feb                   Sohaib                   Is there anything
  else I can help you with?           11:45 AM, 14th Feb                     User                    Thats all thank you           11:46 AM, 14th Feb                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:47 AM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2097720