Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 05:33:41 +0000 (UTC)

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi i just made an order for aed 209 and it got debited from my account but the order was not placed it had an errorr           09:19 AM, 12th Feb                   Sohaib                   Hello...My Name Is Sohaib ..I'll be more than happy to help you..           09:20 AM, 12th Feb                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you.Please Share with your order number...           09:21 AM, 12th Feb                     User                    There is no order number           09:21 AM, 12th Feb                     User                    I made an order and an error came up           09:21 AM, 12th Feb                     User                    the money was debited but the order didnt go through           09:21 AM, 12th Feb                     U
 ser                    Credit card number ending 3307           09:22 AM, 12th Feb                   Sohaib                   please  share with your email id you tried to purchase through it           09:22 AM, 12th Feb                     User                    [email-masked]           09:23 AM, 12th Feb                   Sohaib                   Please hold for a moment while I gather those details for you.           09:24 AM, 12th Feb                     User                    ok           09:24 AM, 12th Feb                     User                             09:26 AM, 12th Feb                   Sohaib                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, 
 it will be reversed back to the card. You can also contact your bank to confirm the same information.           09:27 AM, 12th Feb                   Sohaib                   Is there anything else I can help you with?           09:27 AM, 12th Feb                     User                    So I contact my bank to unblock?           09:27 AM, 12th Feb                   Sohaib                   yes sir..           09:29 AM, 12th Feb                   Sohaib                   Is there anything else I can help you with?           09:30 AM, 12th Feb                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:33 AM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2089386