Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 09:16:54 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    SD001117828           01:00 PM, 11th Feb                     User                    Where is this order, your delivery service is bad organized           01:01 PM, 11th Feb                     User                    Let them contact me on WhatsApp, i told that courier twice I'm available in the morning day 3 now           01:02 PM, 11th Feb                   Sohaib                   Hello.. My name is Sohaib..May I Help you?           01:02 PM, 11th Feb                     User                    Typed 3 things           01:03 PM, 11th Feb                     User                    ??           01:03 PM, 11th Feb                   Sohaib                   please share with us your order number           01:04 PM, 11th Feb                     User                    SD001117828           01:04 PM, 11th Feb                     User                    Typed this already           01:04 PM, 11th Feb                     User                    ??           01:06 PM, 11th Feb                   Sohaib                   Please hold for a moment while I gather those details for you.           01:08 PM, 11th Feb                   Sohaib                   We would like to inform you that our courier partner tried to contact you on (+966505221004  ) twice on but didn't receive any response from your end           01:11 PM, 11th Feb                   Sohaib                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           01:11 PM, 11th Feb                     User                    Not true, i send whole messages on WHATSAPP and said dont call my audio doesn't work well           01:12 PM, 11th Feb                     User                    I told you let them contact me on WHATSAPP only, how can i send the location with a call           01:13 PM, 11th Feb                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:13 PM, 11th Feb                   Sohaib                   Is there anything else I can help you with?           01:13 PM, 11th Feb                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:16 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2085852