Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 11:09:39 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:56 PM, 07th Feb                   Bot                   Hi again!           02:56 PM, 07th Feb                   Sohaib                   Hello.. My name is Sohaib..May I Help you?           02:58 PM, 07th Feb                     User                    I just spoke with one of your agents and she said to me that my last order was cancelled by the courier company which I will not accept as they didn't call me or send me message in order to arrange an appointment for delivery they don't have the right to do so as it is paid already and If not paid also they have to call any times in order to reach me           02:59 PM, 07th Feb                     User                    Not to cancel the whole order           02:59 PM, 07th Feb                     User                    Also before cancelling the order they have to contact centerpoint administration before doing anything and you suppose to call me to clarify           03:00 PM, 07th Feb                     User                    It doesn't work like this I'm very upset           03:00 PM, 07th Feb                     User                    Please do the necessity and send the shipment ASAP           03:01 PM, 07th Feb                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:02 PM, 07th Feb                   Sohaib                   Is there anything else I can help you with?           03:03 PM, 07th Feb                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:06 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2067409