Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 03 Feb 2021 07:03:27 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I want to cancel my order           10:52 AM, 03rd Feb                   Sohaib                   Hello.. My name is Sohaib..May I Help you?           10:53 AM, 03rd Feb                   Sohaib                   We would be happy to help you. However for us to check and investigate, we would need some more information.           10:53 AM, 03rd Feb                     User                    Items from Order 9632637467 AWB FC020221000610 are out for delivery today, please be available to receive it. Track it https://maxfashion.app.link/ABaswo6txdb.           10:54 AM, 03rd Feb                     User                    This is the information of my order I want to cancelled           10:54 AM, 03rd Feb                   Sohaib                   Please hold for a moment while I gather those details for you.           10:55 AM, 
 03rd Feb                   Sohaib                   Please hold for a moment while I gather those details for you.           10:59 AM, 03rd Feb                   Sohaib                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           10:59 AM, 03rd Feb                   Sohaib                   Is there anything else I can help you with?           11:00 AM, 03rd Feb                   Sohaib                   do you have still with us?           11:01 AM, 03rd Feb                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:03 AM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.fres
 hdesk.com/helpdesk/tickets/2050978