Subject: Ticket Assigned - Conversation with Pumping Magnifier
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Feb 2021 09:21:44 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pumping Magnifier Pumping Magnifier                    Hello,           12:53 PM, 02nd Feb                     Pumping Magnifier                    I want to ask about the delivery of the order tat was ordered last week.           12:54 PM, 02nd Feb                     Pumping Magnifier                    How can I contact the shipping compony? On the tracking system, the order was rescheduled several times without contacting me. I would like to ask for a refund if possible.           12:56 PM, 02nd Feb                   Sohaib                   Hello.. My name is Sohaib..May I Help you?           01:02 PM, 02nd Feb                   Sohaib                   do you still with us ?           01:05 PM, 02nd Feb                     Pumping Magnifier                    Yes           01:05 PM, 02nd Feb                     Pumping Magnifier                    I ord
 ered last Tuesday           01:06 PM, 02nd Feb                     Pumping Magnifier                    But the order was not yet delivered           01:06 PM, 02nd Feb                   Sohaib                   please share with us your order number?           01:06 PM, 02nd Feb                     Pumping Magnifier                    Ok           01:06 PM, 02nd Feb                     Pumping Magnifier                    Order 8231230738           01:07 PM, 02nd Feb                   Sohaib                   Please hold for a moment while I gather those details for you.           01:09 PM, 02nd Feb                     Pumping Magnifier                    Ok           01:09 PM, 02nd Feb                   Sohaib                   we are truly sorry for delay           01:12 PM, 02nd Feb                   Sohaib                   +96597846608 is this your contact number ?           01:12 PM, 02nd Feb                     Pumping Magnifier                    Yes           01:13 PM, 02n
 d Feb                   Sohaib                   We would like to inform you that our courier partner tried to contact you on (+96597846608) twice on but didn't receive any response from your end           01:13 PM, 02nd Feb                     Pumping Magnifier                    I did not receive any call           01:13 PM, 02nd Feb                     Pumping Magnifier                    Can you call me now?           01:14 PM, 02nd Feb                   Sohaib                   SO we have escalated your case to our concern team we will inform ASAP           01:15 PM, 02nd Feb                     Pumping Magnifier                    Can they call me now?           01:15 PM, 02nd Feb                   Sohaib                   PLEASE Allow us some time to fix this perfectly           01:15 PM, 02nd Feb                     Pumping Magnifier                    This was the case since a week           01:15 PM, 02nd Feb                     Pumping Magnifier                    And I c
 hecked several times the customer services but the carrier never called           01:16 PM, 02nd Feb                     Pumping Magnifier                    If it will not be delivered, please I would like to ask for a refund.           01:16 PM, 02nd Feb                   Sohaib                   we will inform  you through : [email-masked]           01:16 PM, 02nd Feb                     Pumping Magnifier                    Ok           01:17 PM, 02nd Feb                   Sohaib                   Is there anything else I can help you with?           01:17 PM, 02nd Feb                     Pumping Magnifier                    Can I pick the order from the shipping company?           01:17 PM, 02nd Feb                   Sohaib                   we are truly sorry we are unable to make any change for delivery method to your order after its placed successfully           01:19 PM, 02nd Feb                   Sohaib                   Is there anything else I can help you with?        
    01:19 PM, 02nd Feb                     Pumping Magnifier                    No, thank you for the help.           01:19 PM, 02nd Feb                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:20 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2047475