Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 17:04:42 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">There is no any help to try to ship it again or even if i can get it from any store or your warehouse ?? </div>
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<div dir="auto">If not what about refund !!? </div>
<div dir="auto">Because i paid part of amount from my visa and the other from SHUKRAN card  </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 20 Jun 2021 at 7:59 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Khaled,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>We are really sorry to know that you have not been contacted by our courier team, but as the order has been returned to our Warehouse we will not be able to deliver this order. Please place a new order if you still need those items.</div>
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<br>We thank you for your understanding and cooperation. <br><br>Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team<br>
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<div class="MsoNormal"><span style="color:rgb(23,55,94)">Best
regars ,,,<span></span></span></div>

<div class="MsoNormal"><span style="color:rgb(23,55,94)"> </span></div>

<div class="MsoNormal"><b><span style="color:rgb(23,55,94)">khaled Elnadi<span></span></span></b></div>

<div class="MsoNormal"><span lang="EN-NZ" style="color:rgb(31,78,121)">product specilaist<span></span></span></div>

<div class="MsoNormal"><span lang="EN-NZ" style="color:rgb(31,78,121)">Supplies &amp; disposable <span></span></span></div>

<div class="MsoNormal"><span lang="EN-NZ" style="color:rgb(31,78,121)">Fisher &amp; Paykel Healthcare<span></span></span></div>

<div class="MsoNormal"><span lang="FR-MC" style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,78,121)">Office: 011
4011804   ext :   325<span></span></span></div>

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<span lang="FR-MC" style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,78,121)">Fax:    
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,78,121)">011 402 0949</span><span lang="FR-MC" style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,78,121)"><span></span></span>
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<span lang="FR-MC" style="color:rgb(31,78,121)">Mobile:  </span><span style="color:rgb(31,78,121)">+966 </span><span lang="FR-MC" style="color:rgb(31,78,121)">505510135<span></span></span>
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<div class="MsoNormal"><span lang="FR-MC" style="color:rgb(31,78,121)">Email: <span style="color:rgb(31,78,121)"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span><span></span></span></div>
<div class="MsoNormal"><span lang="FR-MC" style="color:rgb(31,78,121)"><img src="https://docs.google.com/uc?export=download&amp;id=1MXeZ77oOfDtui5EmKSgdjOAjhPo5LX7o&amp;revid=0B0F6dcDd4ODAWndZT09HL2dESWwyT01MY3JyT0ViRmxLTG1VPQ"><br></span></div>
<div class="MsoNormal"><span lang="FR-MC" style="color:rgb(31,78,121)"><img src="https://docs.google.com/uc?export=download&amp;id=14Yz2X43EiJF853cvb4tjmRYOnnHF1663&amp;revid=0B0F6dcDd4ODANDliV1IydWZSa3F6TlR0Qk1LVHEyZEVOdkZJPQ"><br></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2703058