Subject: Ticket Assigned - damaged
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Jun 2021 13:39:30 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  damaged mam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mam Bot:  Hi Mam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  00000000 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9670216954 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Wa
 s I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971565966822            05:13 PM, 17th Jun                     mam                    Ok           05:13 PM, 17th Jun                     mam                    Hello ?           05:15 PM, 17th Jun                     mam                    ?           05:16 PM, 17th Jun                   Fatma                   Hi Mam, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:16 PM, 17th Jun                     mam                    Hi its regarding my recent order           05:18 PM, 17th Jun                     mam                             05:18 PM, 17th Jun                     mam                    Received this item broken           05:18 PM, 17th Jun                     mam                    Is it possible 
 to exchange it           05:18 PM, 17th Jun                     mam                    Coz i dont want to return...coz i don't like return process           05:19 PM, 17th Jun                     mam                    And if i go to store for exchange they charge it extra and have their own price ?           05:20 PM, 17th Jun                     mam                    So kindly guide me whats the solution...and plz check the item properly...before shipment           05:20 PM, 17th Jun                     mam                    Hello u there           05:24 PM, 17th Jun                     mam                             05:25 PM, 17th Jun                     mam                    ?           05:26 PM, 17th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.           05:27 PM, 17th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           05:27 PM, 17th Jun        
              mam                    Ok           05:29 PM, 17th Jun                   Fatma                   Could you please share your order number so that I can assist you further?           05:30 PM, 17th Jun                   Fatma                   And kindly share with me the item name as in the order so i will be able to assist you.           05:30 PM, 17th Jun                     mam                    9670216954           05:31 PM, 17th Jun                     mam                    Twin bowl with tray set           05:32 PM, 17th Jun                     mam                             05:32 PM, 17th Jun                   Fatma                   Thank you for sharing the order number with me           05:32 PM, 17th Jun                   Fatma                   I have checked the order, but i can not find this item.           05:33 PM, 17th Jun                   Fatma                   162829772 - - 3-Piece Bowl and Tray Set           05:33 PM, 17th Jun                   
 Fatma                   Is this the damaged item?           05:33 PM, 17th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.           05:34 PM, 17th Jun                     mam                    Yes it came damaged delivered today           05:35 PM, 17th Jun                   Fatma                   Can i create a return request for that item so you will get your full refund.           05:35 PM, 17th Jun                     mam                             05:35 PM, 17th Jun                     mam                    You don't have exchange option           05:36 PM, 17th Jun                   Fatma                   We do have but its; from the store only, but as this item is damaged so the store staff will not accept it.           05:37 PM, 17th Jun                     mam                    Ok then create return           05:37 PM, 17th Jun                   Fatma                   Do you want to return any other items?   
         05:38 PM, 17th Jun                     mam                    No           05:38 PM, 17th Jun                   Fatma                   One minute please.           05:38 PM, 17th Jun                     mam                    Only this           05:38 PM, 17th Jun                   Fatma                   The return request has been created           05:38 PM, 17th Jun                     mam                    Ok thx ..           05:39 PM, 17th Jun                   Fatma                   Here is the tracking number :RP061721002024           05:39 PM, 17th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:39 PM, 17th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2728284