Subject: Ticket Assigned - click and collect
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 17 Jun 2021 12:57:01 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect imran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  imran Bot:  Hi Imran ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6319225271 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506524971            04:45 PM, 17th Jun                     imran                    ok           04:46 PM, 17th Jun                   Fatma                   Hi Imran, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:51 PM, 17th Jun                     imran                    hi           04:52 PM, 17th Jun                     imran                    where is my order           04:52 PM, 17th Jun                     imran                    6319225271           04:52 PM, 17th Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 6319225271           04:52 PM, 17th Jun                     imran                    yes           04:52 PM, 17th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:54 PM, 17th Jun                     imran                    ok           04:54 PM, 17th Jun                   Fatma                   We see that you have placed your order on Jun 15, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:54 PM, 17th Jun                     imran                    i need early           04:55 PM, 17th Jun                     imran                    please help           04:55 PM, 17th Jun                   Fatma                   We will inform our team to deliver the order ASAP.           04:56 PM, 17th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.           04:56 PM, 17th Jun                   Fatma                   Is there anything else i can help you with?           04:56 PM, 17th Jun                     imran                    please           04:56 PM, 17th Jun                     imran                    no thanks           04:56 PM, 17th Jun                   Fatma                   كان من دواعي سروري مساعدتكم.            04:56 PM, 17th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:56 PM, 17th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2728064