Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Jun 2021 12:05:14 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9669904582 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:51 PM, 17th Jun                     hi                    Ok           03:52 PM, 17th Jun                   Fatma                   Hi, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:52 PM, 17th Jun                     hi                    Yes....please track my order           03:53 PM, 17th Jun                     hi                    9669904582           03:53 PM, 17th Jun                   Fatma                   Thank you for sharing the order number with me           03:55 PM, 17th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           03:55 PM, 17th Jun                     hi                    Sure           03:55 PM, 17th Jun                   Fatma                   We see that you have placed your order on Jun 14, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:58 PM, 17th Jun                   Fatma                   Is there anything else i can help you with?           03:58 PM, 17th Jun                     hi                    Is there any possibility that i can collect it today or maximum by tommorow afternoon??           03:58 PM, 17th Jun                   Fatma                   Yes the order could be delivered to the store any time,           04:00 PM, 17th Jun                   Fatma                   Just wait for the SMS and the Email, then you can collect your order.           04:00 PM, 17th Jun                     hi                    I have to catch a flight by tommorow evening           04:00 PM, 17th Jun                     hi                    So if not than please cancel the order           04:01 PM, 17th Jun                   Fatma                   he order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           04:04 PM, 17th Jun                   Fatma                   Is there anything else i can help you with?           04:04 PM, 17th Jun                     hi                    No.... thank you           04:04 PM, 17th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:05 PM, 17th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2727811