Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Jun 2021 11:43:36 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect w                    Bot:  Hi again! Bot:  Please enter your name Customer:  w Bot:  Hi W ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9670272915 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:35 PM, 17th Jun                   Fatma                   Hi, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:36 PM, 17th Jun                     w                    I want to know if my order arrived at pick up store or not to see can i go today or not           03:36 PM, 17th Jun                     w                    Can you check for me           03:36 PM, 17th Jun                     w                    9670272915           03:36 PM, 17th Jun                     w                    As on apllication doesn't show accurate information           03:37 PM, 17th Jun                     w                    About order status           03:37 PM, 17th Jun                   Fatma                   Thank you for sharing the order number with me           03:39 PM, 17th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           03:39 PM, 17th Jun                   Fatma                   We see that you have placed your order on Jun 15, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:40 PM, 17th Jun                   Fatma                   Is there anything else i can help you with?           03:43 PM, 17th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:43 PM, 17th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2727692