Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Jun 2021 11:40:42 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation faiza                    Customer:  .when will i get my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Faiza ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6317576826 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:30 PM, 17th Jun                   Fatma                   Hi Faiza, Good Afternoon, Thank you for contacting us. My
  name is Fatma,i will be happy to help you.           03:31 PM, 17th Jun                     faiza                    6317576826           03:32 PM, 17th Jun                     faiza                    Its my order number           03:32 PM, 17th Jun                     faiza                    Its been a week a didnt get my parcel           03:32 PM, 17th Jun                     faiza                    Can u plz track the order           03:32 PM, 17th Jun                   Fatma                   Thank you for sharing the order number with me           03:32 PM, 17th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           03:32 PM, 17th Jun                     faiza                    Ok           03:33 PM, 17th Jun                   Fatma                   +966582303192  Is this your correct contact number?           03:34 PM, 17th Jun                     faiza                    Yes this is           03:35 PM, 17
 th Jun                     faiza                    00966582303192           03:35 PM, 17th Jun                     faiza                    U there           03:38 PM, 17th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           03:38 PM, 17th Jun                   Fatma                   Is there anything else i can help you with?           03:38 PM, 17th Jun                     faiza                    Sure i am waiting           03:38 PM, 17th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:40 PM, 17th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2727676